The Major Benefits of Using a Live Telephone Answering Service

The Major Benefits of Using a Live Telephone Answering Service

All too often, businesses think that using a call centre or live telephone answering service seems like an extravagance – or something to consider down the road. The surprising news is that a live telephone answering service can be a really efficient way to save you time, help you give your customers better service, and save you money! Here are some benefits to using a live telephone answering service to handle your business calls: Your phone calls will be handled more efficiently Let’s face it – when your business phone rings, there are multiple reasons why. And you are likely […]

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When it comes to transcription it’s all about value, not cost

When it comes to transcription it’s all about value, not cost

It’s incredibly easy to surf the web and pick the cheapest transcription service you find, but are you getting value for money? In the past I’ve been privy to some work one of my clients had received from a cheap and cheerful transcription service and I was appalled by what I saw. Apart from the terrible spelling, grammar and poor formatting, the report was full of basic errors. To start with there was no consistency, for example they used “78 per cent”, “78%” and “78 percent” on the same page, not to mention the fact they’d typed “stop” where a full stop was supposed to […]

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Benefits of Outsourcing for Small Businesses

Benefits of Outsourcing for Small Businesses

Outsourcing — the practice of using outside firms to handle work normally performed within a company — is a familiar concept to many entrepreneurs. Small companies routinely outsource their payroll processing, accounting, distribution, and many other important functions — often because they have no other choice. Many large companies turn to outsourcing to cut costs. In response, entire industries have evolved to serve companies’ outsourcing needs. But not many businesses thoroughly understand the benefits of outsourcing. It’s true that outsourcing can save money, but that’s not the only (or even the most important) reason to do it. As many firms […]

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Top 12 Tips for Professional Dictating

Top 12 Tips for Professional Dictating

Whether you are a seasoned dictator or a first-timer wishing to improve your professional dictating skills, it’s worth knowing what tried and tested techniques work to create successful dictations. These top 12 tips for professional dictating listed below will assist you to brush up on your professional dictating skills, so you will receive better quality transcripts and eliminate the need for a final edit. Tip #1: Familiarise yourself with your recording equipment Learn about your recording equipment, how it works and how to maintain it. Understanding the settings and other options will allow you to produce the highest quality audio […]

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The Typing Department